At The Psych Collective, we aim to provide high-quality products.
Please read the information below before making a purchase.
1. Physical Products
We accept returns only for physical products that are defective, damaged, or faulty upon delivery.
- You must contact us within 30 days of receiving your order
- The item must be unused and in its original packaging
- Proof of purchase is required
To request a return, please email us with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your request is reviewed and approved, we will provide instructions on how to return the item.
2. Change of Mind Returns
We do not accept returns for change of mind, accidental purchase, or where the product is not defective, damaged, or faulty. Please review your order carefully before completing your purchase.
3. Return Method
All approved returns must be sent by post.
We will provide return instructions after your request has been approved.
4. Return Costs
- Defective or damaged items: We will cover the cost of return shipping. You will not be charged any return fees.
- Change of mind or non-defective items: As we do not accept returns for non-defective products, no return shipping costs apply. These return requests will not be approved.
5. Refunds and Replacements
Once the returned item is received and inspected:
- A replacement will be issued where possible
- If a replacement is not available, a refund will be processed
Refunds will be issued to the original payment method.
6. Exchanges
We accept exchanges for defective or damaged items only.
If you require an exchange, please follow the same process outlined above.
7. Digital Products
All digital products are non-refundable.
Due to the nature of digital content:
- Returns are not accepted
- Exchanges are not available
- Refunds will not be issued
8. Contact Us
For all return requests and enquiries, please contact us via:
Our Contact Page:
https://www.thepsychcollective.com/contact-us
