Privacy Policy

Last Updated: 1 June 2026

1. Introduction

 This Privacy Policy explains how The Psych Collective Clinic Pty Ltd trading as The Psych Collective (“The Psych Collective”, “we”, “us,” or “our”) collects, uses, stores and discloses your personal information.

 This Privacy Policy applies to:

• our websites;
• online courses and digital products;
• workshop registrations;
• online stores;
• downloadable resources;
• email communications;
• customer support enquiries; and
• other services operated by The Psych Collective.

 We are committed to protecting your privacy and handling your personal information in accordance with the:

• Privacy Act 1988 (Cth);
• Australian Privacy Principles (APPs);
• Spam Act 2003 (Cth);
• applicable health privacy obligations; and
• where applicable, the General Data Protection Regulation (GDPR).

 By using our website, purchasing products, enrolling in courses or otherwise interacting with us, you consent to the collection and use of information as described in this Privacy Policy.

2. The Information We Collect

 We may collect personal information that is reasonably necessary to provide our products, services and website functionality.

2.1. Personal Information We May Collect

 Depending on how you interact with us, this may include:

• your name;
• email address;
• phone number;
• postal or billing address;
• business or workplace details;
• account login details;
• workshop registration information;
• course enrolment information;
• purchase history;
• communication preferences;
• survey responses;
• customer support enquiries; and
• other information you voluntarily provide to us.

2.2. Payment Information

 Payments made through our website may be processed through third-party providers, including:

• Shopify Payments;
• Stripe;
• PayPal; and
• other payment processors.

 We do not directly store full credit card details on our own servers.

2.3. Automatically Collected Information

 When you use our website or services, we may automatically collect technical and usage information, including:

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• website interactions;
• referral sources;
• approximate geographic location;
• purchase behaviour;
• course progress and engagement;
• email open and click activity; and
• cookie and tracking data.

3. Platforms and Third-Party Services

3.1. Kajabi

 Our online courses, customer accounts, email automations and parts of our website infrastructure are hosted through Kajabi.

Kajabi may collect and process information, including:

• account login details;
• website and course activity;
• device and browser information;
• purchase and transaction information;
• analytics data; and
• marketing engagement data.

3.2. Shopify

Our online store is hosted through Shopify.

Shopify may collect and process:

• customer contact details;
• billing and shipping information;
• order information;
• transaction data;
• device information;
• browsing behaviour; and
• cookie and analytics data.

3.3. Other Third-Party Providers

 We may also use third-party service providers including:

• Stripe;
• PayPal;
• Google Analytics;
• Meta Pixel (Facebook and Instagram);
• YouTube;
• Google Workspace; and
• other software or technology providers reasonably necessary for operating our business.

4. How We Use Your Information

We may use your personal information to:

• provide products and services;
• process purchases and payments;
• manage workshop and course registrations;
• provide customer support;
• communicate with you about your account or purchases;
• send educational content and updates;
• send marketing communications where permitted by law;
• improve our website, products and services;
• analyse website traffic and user engagement;
• personalise content and advertising;
• maintain website security and functionality;
• comply with legal obligations; and
• manage business operations.

5. Marketing Communications

 If you subscribe to our mailing list, download resources, purchase products, register for workshops or enrol in courses, we may send you emails relating to:

• educational content;
• product updates;
• promotions;
• workshop announcements;
• resources;
• customer support;
• abandoned cart reminders; and
• related services.

 You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

We comply with the Spam Act 2003 (Cth).

We will never sell your data.

6. Cookies and Tracking Technologies

Our websites may use cookies, pixels and similar tracking technologies to improve functionality, understand website usage and support advertising and analytics.

Types of Cookies We May Use:

6.1. Essential Cookies

These cookies are necessary for website functionality, including account login, shopping cart functionality, course access and security features.

6.2. Analytics Cookies

These cookies help us understand how visitors use our website and may include tools such as Google Analytics, Kajabi analytics and Shopify analytics.

6.3. Advertising and Retargeting Cookies

Third-party advertising providers, including Meta (Facebook and Instagram) and Google, may use cookies or pixels to measure advertising effectiveness, personalise advertisements and deliver remarketing campaigns.

7. Disclosure of Personal Information

 We may disclose personal information to:

• third-party service providers;
• payment processors;
• website hosting providers;
• email and marketing providers;
• analytics providers;
• contractors and professional advisers;
• legal or regulatory authorities where required by law; and
• other parties with your consent.

 We do not sell personal information to third parties.

8. International Data Transfers

Some of our third-party providers may store or process information outside Australia, including in the United States or other jurisdictions.

By using our services, you acknowledge that your information may be transferred, processed or stored outside Australia.

9. Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

 However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

10. Clinical and Health Information

Clinical and healthcare information managed through our psychology practice is subject to additional legal and ethical obligations. We have a separate privacy policy for the clinic.

Clinical information is not ordinarily stored within Kajabi or Shopify.

11. Accessing and Correcting Your Information

You may request access to personal information we hold about you and request corrections where appropriate.

To request access or correction, please reach out via the contact us page.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide services;
• comply with legal obligations;
• resolve disputes;
• maintain business records; and
• enforce agreements.

13. Children’s Privacy

Our services are generally intended for adults.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

14. Third-Party Websites

Our website may contain links to third-party websites or embedded content.

We are not responsible for the privacy practices or content of third-party websites.

15. Your Privacy Rights

Depending on your location and applicable laws, you may have rights relating to:

• accessing your information;
• correcting inaccurate information;
• requesting deletion of information;
• withdrawing consent;
• objecting to certain processing activities;
• requesting data portability; and
• making privacy complaints.

16. GDPR Notice for European Users

If you are located in the European Economic Area (EEA), United Kingdom or another jurisdiction with similar privacy laws, you may have additional rights under applicable data protection legislation including the GDPR.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website with a revised “Last Updated” date.

18. Contact Us

The Psych Collective

Website: https://www.thepsychcollective.com

If you wish to reach out or have any concerns regarding your privacy, please refer to the Contact Us page.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au